At Bitvested we do everything to ensure your privacy. This privacy policy provides information about the processing of personal data by Bitvested B.V., hereafter Bitvested, we or us.
We strive to make you feel safe when we collect or share your data and therefore we want you to be aware of how we collect, use, share and store the information about you and the choices available to you as a data subject.
As such, this privacy policy is about how we handle the personal information of customers of Bitvested (the Privacy Policy). The Privacy Policy applies to the Bitvested website, as well as your use of or
access to our online services.
Your use of our website and services (the Services) and any privacy dispute is subject to this Privacy Policy and each of the applicable Terms and Conditions for the
use of our Services.
We reserve the right to make changes to this Privacy Policy at any time and with or without specific notice. This may have to happen in the case of new developments, activities, online services
or when applicable legislation is changed. We therefore recommend that you regularly check this Privacy Policy to ensure that you are aware of possible changes.
1. When does this Privacy Policy apply?
This
Privacy Policy applies to the processing of personal data of those who use our Services and possibly other people who come into contact with Bitvested. This Privacy Policy also applies to all personal data of customers
that are stored and / or processed by us on a server in the EU. This Privacy Policy does not apply to the processing of employee data in the context of their employment or contract relationship with Bitvested.
When
processing personal data of data subjects in the EU in connection with our Services, Bitvested acts both as a controller and as a data processor. When Bitvested determines the purpose and method of processing your personal
data, Bitvested is considered a data controller. We apply a strict approach to protecting your personal information, regardless of whether we act as a controller or data processor.
Bitvested strives to adequately
protect your personal data in accordance with applicable laws and regulations, regardless of your location and where we process the data. We also aim to
provide the right security framework for transferring your data
outside the EEA.
2. What types of personal information do we collect and why?
(1) To offer you the functionalities of our website and for the technical and functional management thereof.
(i) What does this purpose entail?
We
process technical data of everyone who visits and uses our website in order to be able to offer you all the functionalities of our website and to enable the managers of our website to manage and improve the performance
of our website. If you enter data such as your location on our website to receive relevant information and functionalities, Bitvested processes this data to provide you with the requested information or functionalities.
We also process your personal data so that you can save your data (or preferences) to configure your device. Finally, Bitvested uses cookies on its website to ensure that you can retrieve information from our website quickly
and easily (see below).
(ii) What legal basis justifies the processing of personal data for this purpose?
We process your personal data for this purpose based on our legitimate
interest. We do this to improve our overall marketing and communication efforts and to inform key stakeholders.
(iii) Which personal data do we process for this purpose?
For this purpose,
we process all personal data that you have entered on our website or that are generated by the functions described under (i), including your IP address and the internet browser that you use. In addition, we use Google Analytics
to
register the pages you have visited on our website, your click and surfing behaviour and the duration of your session, but in a way that cannot be traced to an individual person.
(iv) How long do we keep your personal information?
We
store personal data collected for this for a maximum of 1 year. After this period, we will permanently remove your personal information from our systems.
(2) To allow you to contact us or contact us (eg on social media)
(i) What does this purpose entail?
Bitvested
maintains active accounts on various social media platforms. When you contact us through one of these platforms, we process your personal information to answer your questions, respond to messages or requests, and then contact
you regarding campaigns that we may use from this point on. run platforms.
When you click on one of the buttons on our website to contact us, we also refer you to the website or app of the relevant third party, whether
this is your e-mail provider or a social media platform. You can read more about this under Cookies.
(ii) What legal basis justifies the processing of personal data for this purpose?
We
process your personal data on the basis of a legitimate interest. Communication with (potential) customers is of vital importance for our company. It can also improve our overall marketing and communication efforts.
(iii) Which personal data do we process for this purpose?
For
this specific purpose we process through the communication channel that you have chosen to connect with us. We process the personal data that you have used to connect with us and have chosen to provide Bitvested. This includes
your (user) name, address, e-mail address, gender and any additional personal information that you have included in your message.
(iv) How long do we keep your personal information?
We
keep this collected data for a maximum of 2 years. After this period, we will permanently remove all this data from our systems.
(3) For answering your questions and handling complaints
(i) What does this purpose entail?
If
you contact us at our office, through a contact form or contact one of our employees in any form, we will use your personal data to answer your question or to handle a complaint.
(ii) What legal basis justifies the processing of personal data for this purpose?
We
process your personal data based on consent and legitimate interest. In this case, the legitimate interest is formed by our intention to handle your complaints and questions carefully, in order to make sure that our Services
are customer-friendly.
(iii) Which personal data do we process for this purpose?
For this purpose, we process your name, contact details, your correspondence with Bitvested
about your question or complaint and all other personal information that is required to answer your question or handle your complaint.
(iv) How long do we keep your personal information?
We
keep your personal data for as long as necessary to complete your request or handle the complaint, plus a maximum of 1 month, after which the data will be removed from our systems.
(4) To ensure proper enforcement and respect for your rights contained in this Privacy Policy
(i) What does this purpose entail?
As
a result of the rights you have as an individual whose personal data are processed by us, which can be found in Section 6 of this Privacy Policy, we process your personal data to execute and manage your requests to us in
connection with these rights. For example, if you want to exercise your right
to be forgotten, we must record a minimum amount of data to ensure that we no longer contact you.
(ii) What legal basis justifies the processing of personal data for this purpose?
The
processing of this personal data is based on our legitimate interest. The legitimate interest that we have is that we intend to respect your choices and therefore we want to ensure that if you exercise your right to forget,
we will never contact you again for any purpose.
(iii) Which personal data do we process for this purpose?
For this purpose, we process contact information such as your address
and e-mail address and personal information such as your name.
(iv) How long do we keep your personal information?
Due to the nature of this purpose, we must keep this information
for an unlimited period of time.
(5) To enforce and enhance transactions
(v) What does this purpose entail?
We
process your personal data in order to administrate and collect your transactions.
(vi) What legal basis justifies the processing of personal data for this purpose?
We process
this data on the basis of a legal obligation and on the basis of the contract between users and Bitvested.
(vii) Which personal data do we process for this purpose?
For this
purpose, we process your contact details such as your address and email address, personal details such as your name and date of birth, payment and credit information if applicable, and correspondence with us.
(viii) How long do we keep your personal information?
Due
to the nature of this purpose, we must keep this information for as long as you have an account on our website, and for a maximum of 10 years after terminating this account. After this term, your personal data will be deleted
from our systems.
(6) To create an account for you;
(i) What does this purpose entail?
In order to set up an
account for you in accordance with our Terms and Conditions, we require personal data from you in order to verify your identity. You will be asked to complete an application. We process your personal data for administrative
purposes, such as doing transactions, and compliance with reporting obligations. Bitvested will process your personal data in order further execute our obligations under the Terms and Conditions. Activities included in
this context are: (1) creation and management of User accounts and account credentials, including the evaluation of applications to commence the use of Services; (2) accounting, auditing, and billing activities; (3) processing
of transactions with, communications regarding such transactions, and related customer service.
(ii) What legal basis justifies the processing of personal data for this purpose?
We
process personal data for this purpose based on the applicable legal obligations and legitimate interest. We have to detect and prevent fraud on our website, which is especially important given the irreversible nature of
cryptocurrency transactions.
(iii) Which personal data do we process for this purpose?
For this purpose, we process your contact details such as your name, address, telephone
number and e-mail address, personal data such as name and date of birth, login data, gender, payment and credit information, a proof of identity, and a proof of address. You are asked to create a password to set up the
account, but the password is not stored on our server. For more information relating to your password please read our Terms and Conditions.
(iv) How long do we keep your personal information?
Your
personal information will be stored for up to 7 years after the end of our relationship with you. After this period your personal data will be deleted from our systems.
(7) For relationship management and marketing
(i) What does this purpose entail?
Bitvested
may use the information in the database to send you newsletters and to provide customer service and account management. We also use your personal data for the development, execution and analysis of market research and marketing
strategies.
(ii) What legal basis justifies the processing of personal data for this purpose?
We process your personal data for this purpose based on your consent. You can
withdraw your consent at any time, without this having a consequence for the lawfulness of processing based on permission before withdrawal.
(iii) Which personal data do we process for this purpose?
For
this purpose, we process your contact details such as your address and e-mail address and personal details such as your name and date of birth, and contact preferences.
(iv) How long do we keep your personal information?
Personal
data is stored for a maximum of 10 years after the termination of our relationship. After this period your personal data will be deleted from our systems.
3. Cookies
Bitvested uses
cookies when offering its services. A cookie is a small and simple file that can be stored on the hard drive of a computer. The cookies from Bitvested are only temporary, not permanent and do not contain any personal data.
Functional cookies - Bitvested uses a cookie to see whether a visitor to our website accepts the cookies on our website or not. This functional cookie registers your consent.
- Features: this cookie is from
Bitvested and is automatically deleted after 1 month.
- Sharing: this information is not shared with third parties.
Compliance cookies – Bitvested uses
a cookie to register your IP address, to monitor from which country you are accessing our Services. We need this information to ensure compliance with the applicable anti-money laundering regulations, and to monitor
whether your account security has not been compromised by detecting irregular suspicious, or fraudulent account activities.
- Features: this cookie is from Bitvested and is automatically deleted after 24 hours.
- Sharing: this information can be shared with third parties.
Analytics cookies - Our website keeps track of visitor records and statistics, such
as most visited pages. This allows Bitvested to optimize the layout of the website. To this end, we use Google Analytics and use this data to improve our website, compile statistics and measure the popularity of various
aspects of our website. Bitvested uses this data in an aggregated form and can therefore not be traced to a computer or individual. To prevent this, you can install the "Google Analytics Opt-out Browser Add-on" to prevent
our websites from informing Google Analytics about your visits.
- Features: this cookie is from Google and will be deleted after a maximum of two years.
- Sharing: Google does not share anonymous data
with third parties.
You can set your browser to inform you as soon as you receive a cookie or to deactivate cookies. This might mean that our websites may not function optimally.
4. Which parties have access to your personal data?
Bitvested
makes every effort to protect your personal data and has taken the necessary steps to this end. Only our employees, trainees and volunteers have access to personal data, but only
to the extent necessary to properly
perform their individual duties.
If your personal data is transferred to a recipient in a country outside the EEA or where an adequate level of protection of personal data is not provided, Bitvested will take
measures to ensure that your personal data is also adequately protected in those countries, such as entering into EU standard contractual clauses with these third parties.
Bitvested only shares personal information
with third parties if it is necessary to serve the applicable purpose as set out above. When a third party processes your personal data, this is only possible according to the instructions of Bitvested. They therefore
act as our data processor. In all cases, we will ensure that third parties with access to your personal information have implemented appropriate technical and organizational measures to maintain our intended level of
privacy and security. We conclude the necessary agreement with the data processing, whereby we include obligations to ensure that your personal data is only processed so that the data processor can fulfil his duty to
provide services to us.
In all other cases, your personal information will not be provided to third parties, unless required by law.
5. Security
Your personal information
is stored securely at all times. We value the protection of your privacy. In this way we ensure that the personal data is only accessible to those specific persons who are authorized based on their function, and therefore
only used for the intended purpose. In addition, we have implemented measures to guarantee your safe visit to and use of our websites. This way we prevent misuse of your data. These measures include computer security
and protected files and facilities. As part of this, we use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us. Unfortunately, the transmission of information
via the internet is not completely secure and
so we cannot guarantee the security of your personal data transmitted through our platform. Any transmission is at your own risk. Once we have received your information,
we use strict procedures and security features in an effort to prevent unauthorised access.
Bitvested has taken the necessary technical and organizational measures to prevent, identify, report and deal with data
protection breaches. However, in the event that a data breach occurs, Bitvested will, without undue delay and where possible, not later than 72 hours after being notified, report the breach of personal data to the relevant
Data Protection Authority.
6. Access to, correction or deletion of personal data
You have the right to view, correct or delete your personal data that
we have stored. You also have the right to withdraw your previously granted permission to process your personal data or to object to the processing of your personal data by Bitvested. Finally, you have the right to
have a file sent to you with details of which of your personal data we have stored. You can send us a request to receive such a file in writing. Every request is subject to applicable law, which means that we may have
to store the personal information.
We also want to inform you and remind you that you can file a formal complaint with the national data protection authority.
If you object to the use of your personal
data by Bitvested, you want your personal data to be forgotten, to withdraw your previously given permission to process your personal data, or if
you have another request regarding your personal data information,
you can request it at any time:
Bitvested
Address
phone number
contact@bitvested.com
External links
Our
website can sometimes display links to other websites. We are not responsible for the Privacy Policy that this other website uses, nor for its content. We advise you to inform yourself by reading the privacy policies
on these websites.
Any questions?
If you still have questions after reading this Privacy Policy or if you have suggestions or comments about the content, you can always contact
us via: contact@bitvested.com